01
Orders & Delivery
What are the delivery times ?
We offer delivery FREE within 6 to 15 working days depending on the model.
To offer you high-quality products at competitive prices, our products are prepared and shipped directly by our manufacturing partners and sometimes even made to order. They become our property once your order is placed, and we are responsible for delivering the goods to your delivery address. This method of operation results in additional manufacturing and logistics delays.
Is delivery free ?
Yes, delivery is free worldwide.
Where to deliver ?
We deliver free of charge anywhere in the world.
Can I modify or cancel my order ?
Yes, as long as the order has not yet been shipped. Contact our customer service team promptly to make the change.
Can I turn a ? product
Yes, you have 14 calendar days from the date you received your order to exercise your right of withdrawal. To do so, please contact us. You will receive a response within 24 to 48 hours and will be entitled to a refund or exchange, depending on your preference.
There are two cases for return costs:
1. The product is damaged: return shipping is free.
2. The product is compliant but you have changed your mind: return costs are your responsibility.
Once the items have been returned and checked, a full refund (excluding shipping costs) will be made within a reasonable time, and no later than 14 days after receipt of the withdrawal request.
For the right of withdrawal to be validated, the customer must notify us of their request before the end of the legal period of 14 days.
Orders placed via a signed quote are not affected by this right of withdrawal.
Can I follow my order ?
You can track your order from your account (provided you created an account when placing your order). In your order history, you will find the progress of your order.
Additionally, you will receive an email as soon as your order is shipped, with a tracking number for the package(s).
This tracking will be available when the postal services have received the package.
Are payments secured ?
Payments on our platform are secure to ensure the protection of your personal and financial information. We have implemented rigorous measures to ensure the confidentiality and security of every transaction.
Here's how we handle your credit card information:
Limited data retention : We never keep your credit card number.
Data security : All sensitive information is handled securely according to the highest industry standards. We use advanced encryption methods to protect your data from unauthorized access.
Fraud Protection : Our security system is designed to detect and prevent suspicious or fraudulent activity. We actively monitor transactions to ensure maximum security for our customers.
Compliance with safety standards : We comply with current regulations and security standards for online payments, ensuring that your personal information is treated securely and in accordance with data protection legislation.
What are the available payment methods ?
We offer several secure options to pay for your purchases:
Credit and debit cards : We accept all major cards, such as Visa, MasterCard, American Express, and many more. You can use your card securely thanks to our advanced encryption system that protects your personal data.
Apple Pay : If you're using a compatible Apple device, you can pay easily and securely with Apple Pay. It's a fast and convenient way to shop online.
Each payment method we offer is secure and meets the highest standards for online transaction security. You can choose the one that best suits your preferences and convenience.
02
Products
Are your lights resistant to weather ?
Yes, all our outdoor lighting fixtures have a IP protection rating guaranteeing their resistance to rain, humidity and temperature variations.
Submit solar lights ?
Yes, we offer a wide selection of models solar, easy to install and without wiring.
What is the lifespan lifespan ?
Our LED products have an average lifespan of 25,000 to 50,000 hours, depending on the model.
Submit a ? warranty
Yes, all our lights are guaranteed. 2 years against manufacturing defects.